Order Status

Where is my order number?

You can find your order number on the email you received when you placed your order. If you don't have this just contact us and we will be able to locate your order number after a few security questions. 

When should my order arrive?

For all UK orders you should receive your order within 3 to 5 working days on the date you placed your order. 

For the rest of the world your order should take 4 to 14 working days to be delivered.

If you have not received your order within the timescale above then please contact us so we can try our best to track your parcel down.  In the rare occasion that the order has been lost in the parcel, we'll usually re-send the order. 

What if I used the wrong address?

Occasionally, orders are placed with the incorrect address information. Typically this relates to mistyped postcodes or out-of-date records in PayPal or Amazon checkout. In these cases, if the order has not been dispatched then we are happy to change the address. However if the order has been sent out for delivery then we cannot re-send orders at our cost, so please ensure that your address is double checked in both the checkout page and email order confirmation. 

If you have not received the email confirmation of your order within 24 hours, then please contact us as soon as possible so we can resend the email.